Video mystery shopping is a service where trained shoppers record their interactions with your business using discreet video equipment. These recordings provide an authentic view of customer experiences, employee performance, and service quality.

A mystery shopper equipped with a hidden camera visits your business, posing as a typical customer. They follow a predefined scenario or script, capturing their experience, which is then reviewed and shared with you in the form of a detailed report and video.

Video mystery shopping offers undeniable evidence of customer interactions and service quality. It’s invaluable for identifying training needs, ensuring compliance with brand standards, and improving customer satisfaction.

Any business that relies on face-to-face customer interactions can benefit, including retail stores, restaurants, hospitality, healthcare, automotive, and financial services.

Yes, video mystery shopping is legal when conducted according to privacy laws and regulations. Our shoppers record in public areas where there is no expectation of privacy.

Once your footage and reports have been reviewed by your account manager, they are distributed via e-mail and available online within your shopmetrics portal.  Recorded calls and video are embedded directly into each report, with playback available from reports viewed online, even PDF format. Your custom results database comes with as many unique user logins as needed for your team’s organization and access requirements. Free mobile apps are available to access and present shop data via Apple and Android.

We offer video mystery shopping services to help you get a clear and detailed view of your customer experience. Our team of trained video shoppers can visit your business, pose as ordinary customers, and record their experience using hidden cameras and microphones.

Video mystery shopping offers you the advantage of seeing your customer experience in action, allowing you to identify specific areas for improvement and take action to improve your operations. By reviewing the footage, you can see exactly how your customers interact with your staff, products, and services, and gain valuable insights into what works well and what needs improvement.

Our video mystery shopping reports are tailored to your specific needs and can help you identify areas where you can improve your customer service, sales processes, and overall customer experience. For example, we can provide feedback on how well your team handle customer enquiries, how effectively they cross-sell products, and how well they adhere to your company’s policies and procedures.

Our video mystery shopping services can help you ensure compliance with industry regulations, such as health and safety requirements. By evaluating your compliance with these regulations, we can help you avoid fines and protect your reputation.

At our mystery shopping company, we pride ourselves on providing quality evaluation services that are tailored to meet the needs of our clients. Whether you’re a retail store, restaurant, or financial services provider, we can work with you to provide the feedback you need to improve your customer experience and succeed in today’s competitive market.